What we collect, and why.

Reeli is run by [Your full legal name], a sole proprietor in India ("we", "us"). This policy covers the Reeli app and reeli.nuvate.in. We don't show ads, we don't track you across other apps or websites, and we don't sell your data.

What we collect

• Account: your email address. If you use Sign in with Apple, we get the name Apple shares and, if you choose to hide your email, a private relay address.
• Profile: a display name and photo, if you add them.
• Your content: the clips you upload, the photos you use to make characters, and the recasts we make for you.
• Purchases: what you bought, when, the price and its status. In-app purchases are handled by Apple or Google; we get a record of the purchase through our subscription provider, RevenueCat. Web purchases are handled by PayU: we receive the payment's status, amount, method type and PayU's reference. Card, UPI and bank details never reach us.
• Mobile number (web checkout only): passed to PayU with your name and email so it can process the payment. We don't keep it.
• Technical data: basic logs such as IP address, device type and errors, kept by our hosting provider to run and protect the service.

How we use it

• To sign you in, make your recasts and characters, and keep your credit balance.
• To take payments, keep purchase and tax records, and handle refunds.
• To answer support requests, and to prevent fraud and abuse.
• To meet our legal obligations.

Your clips and photos are processed by our generative AI providers only to make what you asked for. We don't use your content to train AI models.

Who we share it with

Only the service providers that run Reeli for us, each for its own part: Supabase (hosting, database, sign-in and file storage), our AI processing providers, RevenueCat, Apple and Google (in-app purchases), PayU (web payments) and our email provider (sign-in codes). We also share data when the law requires it. Some providers store and process data outside India.

How long we keep it

We keep your account, clips, characters and recasts until you delete them or delete your account. Purchase records are kept as long as tax law requires; after you delete your account they are no longer linked to you.

Your choices and rights

• Delete your account in the app (Profile, then Delete account) or by writing to us. This removes your account, uploads, characters and recasts.
• Ask us what we hold about you, correct it, or erase it. You can edit your profile in the app at any time.
• Raise a complaint with our grievance officer (below). Under India's Digital Personal Data Protection Act, 2023, you can also nominate someone to act for you.

Children

Reeli is not meant for anyone under 18.

Security

Data travels over encrypted connections, access to each account's data is limited to that account, and payment details stay with PayU, Apple or Google.

Changes

If we change this policy, we'll update the date above, and tell you in the app for important changes.

Contact and grievance officer

[Grievance officer's name], grievance officer · support@nuvate.in · [Business address, city, state, PIN]. We acknowledge complaints within 48 hours.