Refunds and cancellations.

Credits and passes are digital and reach your account as soon as your payment is confirmed. This policy covers purchases on reeli.nuvate.in. Purchases made in the app are refunded by Apple or Google (see below).

When we refund a web purchase in full

• You were charged but the credits or pass didn't reach your account.
• You were charged more than once for the same order.
• You ask within 7 days of buying and haven't used any of the credits from that order.

Credits that have been used, and passes whose credits have been used, are not refundable, except where the law requires it.

Failed recasts

If a recast fails, its credits go back to your balance automatically. You don't need to ask.

How to ask

Write to support@nuvate.in from your account's email address with the order ID (shown on your account page and the order confirmation). We reply within 2 working days. Approved refunds go back to the way you paid, through PayU; banks usually take 5 to 7 working days to show them.

When an order is refunded, what it added (credits, or the pass's time) is removed from your account.

Cancellations

Passes bought on reeli.nuvate.in don't renew, so there's nothing to cancel. Subscriptions bought in the app renew until you cancel them in your App Store or Google Play settings.

Purchases made in the app

Apple and Google handle refunds for in-app purchases under their own policies: use reportaproblem.apple.com for the App Store, or your order history in Google Play.